Responsible Gaming at fg6
fg6 is committed to providing a safe, fair, and enjoyable experience for all players in Bangladesh. This page explains the tools, policies, and support resources we have in place to help you stay in control of your gaming activity — at every step of the way.
How fg6 Keeps Gaming Safe
Responsible gaming is not a checkbox for fg6 — it is a foundational commitment embedded into every part of our platform. These six principles guide how we design our tools and support our players across Bangladesh.
Strict 18+ Age Policy
fg6 operates a zero-tolerance policy on underage gambling. All players must be 18 years or older to register and play. We verify age during the KYC process and will suspend any account where underage access is suspected.
Flexible Deposit Limits
Players can set daily, weekly, or monthly deposit limits directly from their account dashboard. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a 7-day cooling-off period before the change is applied.
Self-Exclusion Options
If you need a break, fg6 offers self-exclusion periods ranging from one week to permanent account closure. During self-exclusion, you will not be able to log in, receive promotional emails, or make deposits — providing a firm and supported pause.
Session Time-Out
Players who need a short break without full self-exclusion can activate a time-out cooling period. This temporarily disables access to your account for 24 hours, 72 hours, one week, or up to six weeks — giving you space to reassess.
Reality Check Reminders
fg6 allows players to set on-screen session reminders that display a summary of time spent and net wagering activity at regular intervals. These pop-up reality checks help you stay aware of how long you have been playing and how much you have wagered.
Dedicated Support Team
Our English-speaking responsible gaming support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time. Whether you need help setting limits, activating self-exclusion, or simply want to talk, we are always here at [email protected].
1. Our Commitment to Responsible Gaming
fg6 Responsible Gaming Principles
fg6 believes that gambling should always be a form of entertainment — never a source of financial stress, personal harm, or compulsive behaviour. Our responsible gaming framework is designed to give every player in Bangladesh the tools, information, and support they need to make informed choices about their gambling activity.
At fg6, we take our duty of care to our players very seriously. Responsible gaming is embedded into the architecture of our platform, not added as an afterthought. Every feature — from deposit limits to self-exclusion to session reminders — has been implemented to put meaningful control in the hands of players at all times.
We recognise that while the vast majority of our players enjoy fg6 as a recreational activity, a small number of individuals may develop patterns of gambling that become harmful. For those players, fg6 provides clear pathways to reduce, pause, or stop their gambling activity, and we make it straightforward to access professional help. We do not make it difficult to set limits or activate self-exclusion — these tools are designed to be found and used easily.
fg6 will never contact a player who has self-excluded with promotional materials. We do not attempt to persuade excluded players to return. The integrity of our responsible gaming tools is non-negotiable.
2. Age Restriction Policy
fg6 uses a mandatory Know Your Customer (KYC) verification process to confirm the identity and age of every player before they are permitted to make a deposit or place a bet. During this process, you will be asked to submit a valid, government-issued identity document — such as a National ID Card or passport — that clearly shows your date of birth. Accounts that cannot be verified will have their funds frozen until verification is complete or the account is closed.
Protecting Minors
If you are a parent or guardian and you are concerned that a minor in your household may have accessed gambling websites, fg6 strongly recommends the use of internet filtering and parental control software. These tools can be configured to block access to gambling websites on shared or family devices. Please also ensure that your fg6 account login credentials are kept private and not accessible to minors.
If you suspect that a minor has registered or played on fg6, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
3. Player Protection Tools
fg6 provides a comprehensive suite of player protection tools, all accessible directly from your account settings dashboard. You do not need to contact support to activate most of these tools — they are designed to be applied instantly and independently.
Deposit Limits
Cap the maximum amount you can deposit into your fg6 account over a defined time period — daily, weekly, or monthly. Limits take effect immediately when set.
Instant ActivationLoss Limits
Set a maximum net loss threshold for a given daily, weekly, or monthly period. Once reached, further wagering is suspended until the period resets.
Player-ControlledWager Limits
Restrict the maximum stake you can place on any single bet or game round, giving you granular control over your session spend.
Per-Bet CapSession Time Limits
Set a maximum duration for each gaming session. Once your session limit is reached, you will be automatically logged out and must wait before logging back in.
Auto LogoutReality Check Reminders
Schedule pop-up reminders at intervals of your choice (15, 30, or 60 minutes) that display your session duration and net wagering activity.
On-Screen AlertsTime-Out & Self-Exclusion
Take a short break with a time-out or a longer pause with full self-exclusion. Both options are available directly from your account settings at any time.
Account-Level Control4. Deposit & Spending Limits
Setting a deposit limit is one of the most practical steps you can take to keep your gambling within a budget you are comfortable with. fg6 allows players to set limits that apply across all payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers from institutions such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank.
| Limit Type | Period | Takes Effect | Increase Delay | Decrease Delay |
|---|---|---|---|---|
| Daily Deposit Limit | 24-hour rolling period | Immediately | 7 days | Immediately |
| Weekly Deposit Limit | 7-day rolling period | Immediately | 7 days | Immediately |
| Monthly Deposit Limit | 30-day rolling period | Immediately | 7 days | Immediately |
| Daily Loss Limit | 24-hour rolling period | Immediately | 7 days | Immediately |
| Session Wager Limit | Per session | Next session | 7 days | Immediately |
Important Note on Limit Increases
Any request to increase an existing deposit or loss limit will not take effect for 7 calendar days after the request is submitted. This cooling-off period is intentional — it gives you time to reconsider whether increasing your limit is genuinely in your best interest. Limit decreases, on the other hand, take effect immediately so you can protect yourself without delay.
To set or adjust your limits, log in to your fg6 account, navigate to Account Settings > Responsible Gaming, and select the limit type you wish to configure. If you experience any difficulty accessing these settings, our support team is available at [email protected] around the clock.
5. Self-Exclusion
Self-exclusion is a formal agreement between you and fg6 that you wish to be prevented from accessing your account for a defined period of time. It is one of the most powerful tools available to players who feel their gambling is getting out of hand, and fg6 takes every self-exclusion request with the utmost seriousness.
Please Read Before Self-Excluding
Self-exclusion is a serious step. Once activated, your account will be locked for the full duration of the selected period. You will not be able to log in, deposit, withdraw pending funds during the exclusion window, or receive marketing communications. If you choose a permanent exclusion, your account will be closed and cannot be reopened. Please ensure you withdraw your available balance before requesting self-exclusion, or contact support to arrange the withdrawal as part of the process.
Available Self-Exclusion Periods
fg6 offers the following self-exclusion durations. All periods begin from the moment the request is confirmed:
- 1 Week — A short break to reset and reflect.
- 1 Month — A meaningful pause to reassess your relationship with gambling.
- 3 Months — A longer break for players who recognise a pattern of concern.
- 6 Months — A substantial cooling-off period for more serious concerns.
- 1 Year — For players who need an extended absence from online gambling.
- Permanent / Indefinite — Permanent account closure with no option to return. This is irreversible.
How to Activate Self-Exclusion
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1
Log In to Your Account
Access your fg6 account using your registered credentials via the fg6 Login page.
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2
Go to Account Settings
Navigate to Account Settings > Responsible Gaming > Self-Exclusion.
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3
Select Your Exclusion Period
Choose the duration that best fits your situation. For guidance, our support team is available 24/7.
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4
Confirm Your Request
Review the terms of your self-exclusion and confirm. Your account will be locked immediately upon confirmation.
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5
Receive Confirmation Email
You will receive a confirmation email at your registered address. Keep this for your records. No promotional emails will be sent to you during the exclusion period.
If you are unable to log in or prefer not to go through the account settings, you can also request self-exclusion by emailing [email protected] directly. Please include your registered account email and the exclusion period you are requesting. Our team will action the request within 24 hours and send you written confirmation.
6. Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. fg6 encourages all players to periodically review their gambling habits honestly. Below are some common warning signs that your gambling may be moving from entertainment into a problem area:
- You spend more money on gambling than you originally planned or can afford, and frequently exceed your own informal budget.
- You find yourself chasing losses — continuing to bet in order to win back money you have already lost in the same session or previous sessions.
- Gambling is increasingly occupying your thoughts throughout the day, even when you are not actively playing.
- You feel restless, irritable, or anxious when you try to cut down or stop gambling.
- You have borrowed money, sold possessions, or neglected bills and financial obligations in order to fund gambling activity.
- You are hiding your gambling activity from family members, close friends, or your employer.
- Gambling has begun to negatively affect your relationships, work performance, mental health, or general quality of life.
- You gamble as a way to escape stress, depression, loneliness, or other negative emotions rather than as a leisure activity.
- You have previously tried to cut down or stop gambling but found it very difficult or impossible to do so.
A Quick Self-Check
If you answered yes to two or more of the points above, we strongly encourage you to take a break using our time-out feature, set stricter deposit limits, or reach out to our support team. You can also consider self-exclusion while you seek external support. Recognising the signs early gives you the best chance of addressing the issue before it escalates.
7. Getting Help & Support
fg6 strongly believes that no player should face gambling-related difficulties alone. If you or someone you know is struggling with problem gambling, please do not hesitate to reach out — both to our internal support team and to independent organisations that specialise in gambling harm support.
fg6 Support Team
Our responsible gaming support team is available 24 hours a day, 7 days a week, via email at [email protected]. We can help you activate any protective tool, discuss your options, or process a self-exclusion request. All communications are handled with complete confidentiality.
Talk to Someone You Trust
Sometimes the most important first step is talking openly with a family member, close friend, or religious leader. In Bangladesh, community support networks and trusted personal relationships remain one of the most effective foundations for recovery from any compulsive behaviour, including problem gambling.
Professional Mental Health Support
If gambling is affecting your mental health, we encourage you to speak with a qualified mental health professional. Hospitals and clinics in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh offer counselling and psychological support services that can be extremely beneficial.
Account Closure
If you decide that closing your fg6 account permanently is the right decision for you, we will process that request without question or delay. Email [email protected] with the subject line "Permanent Account Closure Request" and we will confirm closure within 24 hours. Any remaining eligible balance will be returned to your verified payment method.
Contact Our Responsible Gaming Team
Email: [email protected] | Subject: Responsible Gaming Request | Response time: Within 24 hours | Available: 24/7 BST (UTC+6)
8. Our Responsible Gaming Pledge
fg6 makes the following formal commitments to every player on our platform. These are not aspirational statements — they are operational standards we hold ourselves accountable to every day:
We Will Never Market to Excluded Players
Any player who has activated self-exclusion will be immediately removed from all promotional and marketing communications. No exceptions.
We Will Always Make Limits Easy to Set
Player protection tools are accessible from your account dashboard at all times. We will never hide, obscure, or complicate access to responsible gaming settings.
We Will Enforce Age Verification Strictly
KYC verification is mandatory before any deposit or betting activity. Accounts with unverified age will be restricted until verification is complete.
We Will Respond to Help Requests Promptly
Any player contacting us about problem gambling will receive a prioritised response from our responsible gaming team within 24 hours, at any time of day.
We Will Train Our Staff Continuously
Our support and operations teams receive regular responsible gaming training so they can identify at-risk behaviour and provide informed, compassionate assistance.
We Will Review Our Policies Regularly
Responsible gaming standards evolve. fg6 commits to reviewing and updating this policy and its associated tools at least once per year to reflect best practice.
Thank you for taking the time to read our Responsible Gaming policy. We genuinely care about the wellbeing of every player who chooses to spend their time and money on fg6. If there is anything we can do to support you in playing safely and responsibly, please get in touch with us at [email protected] — we are always here.
Play Smart. Stay in Control.
Now that you know how fg6 protects its players, explore our games responsibly. Cricket betting, live casino, and slots — all designed with your safety in mind.